Frequently Asked Questions

Answers to the questions we hear most. If you don't see what you need, reach our team at hello@theboozeoutlet.com or call 949-243-0600.

Do I have to be 21 to order?

Yes. You must be 21 or older to purchase. Every delivery is age-verified, and an adult signature (21+) is required at the door.

How fast do orders ship?

Orders typically ship within 1 to 2 business days, in secure, discreet packaging.

Which states do you ship to?

Alcohol shipping is regulated and availability varies by state. Enter your address at checkout to see whether we can ship to you, or contact us and we'll confirm.

Do you offer local delivery?

Yes, for alcohol orders inside our local delivery area. See our Local Delivery Policy for the details, hours, and coverage.

Is my payment secure?

Yes. Our checkout is SSL encrypted and processed through Shopify's secure payment system. We never store your full card details.

Can I return or exchange a bottle?

Because we sell alcohol, returns and exchanges are limited by law and handled case by case. If an order arrives damaged, incorrect, or never shows up, contact us right away at hello@theboozeoutlet.com and we'll make it right.

How do I track my order?

You'll get a tracking link by email as soon as your order ships. If you can't find it, email or call us and we'll send your status.

Do you carry rare and allocated bottles?

Yes. We carry a curated selection of rare, allocated, and hard-to-find spirits, and our lineup changes often. If you're hunting for something specific, reach out and we'll tell you what's available.

Can I request a bottle you don't have listed?

Absolutely. Use our Request an Item page or contact us directly, and we'll do our best to source it for you.

How do I reach a real person?

Email hello@theboozeoutlet.com, call 949-243-0600, or use the chat on our site. We're happy to help.